How long does delivery take and what are the shipping costs?

We offer free standard shipping within the U.S. for all orders over $20.00.

During busy periods such as Christmas, Black Friday, or Valentine’s Day, delivery may take 5–20 business days.

For faster and safer delivery, you can choose Premium Insured Shipping for $3.90 (includes tracking and insurance).

How can I track my order and what if I haven’t received it yet?

Once your order has shipped, you’ll get a shipping confirmation email with your tracking number.

If your package hasn’t arrived after the estimated delivery time, please check your tracking link or contact our Customer Care Team for help.

Can I cancel or return my order?

Orders enter an automated fulfillment process right away, so once shipping begins, cancellations are no longer possible.

Returns may take 7–20 days to reach us (excluding weekends & holidays).

You’ll receive an email confirmation once your return is processed.

What should I do if an item is missing, wrong, or defective?

Orders may arrive in multiple shipments. If an item is missing or incorrect, please contact us within 7 days of delivery and include:

• Your order number
  
• The missing or wrong product name
  
• A clear photo (for damaged or incorrect items)
  

Please do not return items unless instructed by our support team.

Which payment methods are available?

We accept all major payment options:

• Credit Card (Visa, Mastercard, Maestro, Amex)
  
• PayPal
  
• Apple Pay / Google Pay
  
• Klarna (Sofortüberweisung)
  
• EPS Transfer, iDEAL, Bancontact

Why haven’t I received my confirmation, invoice, or a response from support?

If you didn’t get an order confirmation, invoice, or shipping email, this could be due to:

• A typo in your email address
  
• The message landing in your spam/junk folder
  

We’re happy to resend it — just contact our Customer Care Team.

Please don’t send multiple requests, as this resets your support ticket and delays the response.