Shipping policy

At Adventure Shop, our goal is to offer reliable shipping options for our customers. Every order is carefully reviewed, prepared, and shipped with the highest level of care.

HOW LONG DOES SHIPPING TAKE?

The delivery time consists of two parts:

  1. Processing Time: 3–7 business days
    Order confirmation, customization, quality check, and packaging.

Within 12–24 hours of placing your order, it will be reviewed and approved. Once approved in our system, production is instructed to perform a final quality check and prepare the shipment.

  1. Shipping Time: approximately 7–20 business days

Shipping is handled by DHL, YunExpress, or another trusted shipping partner depending on your location and the shipping method selected at checkout.

Once your package has been picked up from the warehouse, the estimated delivery time for the USA is 7–20 business days*

*All delivery times exclude customs processing, carrier delays, and delays caused by incorrect shipping information. During peak periods such as Christmas, Black Friday, or Valentine’s Day, delays may occur.

HOW MUCH DOES SHIPPING COST?

Currently, we offer free standard shipping.

You can also choose:

  • Premium Shipping with tracking number . $2.90
  • Insured Premium Shipping with tracking number . Insurance against theft, loss, or damage . $3.90

WHERE IS MY PACKAGE?

Once your package is packed and handed over to the shipping provider, you will receive an email with your tracking number.

You can track your order using your tracking number here:

TRACK PACKAGE

Due to logistical reasons, your order may be shipped in separate packages. If this happens, you may receive more than one tracking number.

WHY HASN’T MY TRACKING UPDATED?

Tracking information can take a few days to update after the shipping provider receives the package. This is normal and does not mean that your order is lost.

If your tracking has not updated for more than 7 business days, please contact our support team and we will check the shipment for you.

WHAT IF MY PACKAGE IS LOST OR DAMAGED?

If your package appears to be lost, damaged, or significantly delayed, please contact our customer support team. We will review the issue and help find the best solution.

If you selected insured premium shipping, your order is protected against theft, loss, or damage during shipping.

IMPORTANT SHIPPING INFORMATION

Please make sure your shipping address is complete and correct before placing your order. We are not responsible for delays caused by incorrect or incomplete shipping information.

If you notice an error in your address after placing your order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has entered processing.